Whilst it isn't my style to be too serious, everyone else seems to be when it comes to T's & C's. So here goes!

This website is run by Susie Hetherington and any user of the website or services on offer do so under the acceptance of the terms and conditions described here. Please read carefully before you proceed and get in touch if you have any further queries.


Payments

 

This store is hosted by Squarespace, who provide the e-commerce platform from which I provide products and services to you. Squarespace uses the payment system 'Stripe'. Payment is deducted when I process your order. If your payment cannot be authorised for any reason I will tell you. Your ordered goods will only be dispatched when your payment has been processed successfully.


Prices

 

I reserve the right to alter prices at any time, in either direction. I am not currently VAT registered but reserve the right to introduce VAT to my store if I register in the future. Any price changes will be confirmed to you at the time of ordering.


Order Confirmation

Once you have placed an order you will receive an email to confirm your order. Please keep this email so we can refer to it in any future correspondence regarding your order. If you do not receive this email please get in touch so that I can check your order has been placed successfully.


Availability of Goods

All items are subject to availability. I will inform you as soon as possible if goods you have ordered are not available.


Cookies

Cookies are small files saved in your web browser and used on this web site for things like keeping track of the contents of your shopping cart, enhancing the navigation menus and to save your delivery addresses. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.


Deliveries

Deliveries in the UK will be made by the Post Office Royal Mail or TNT Courier, and a signature may be required on delivery.


Returns

My fabrics are non-refundable unless they are faulty, due to being printed to order. Fabrics that are cut cannot be returned. Faulty fabrics may need to be sent back to the printer to be inspected, but then an exchange can be arranged if a fault is found.

Cushion orders can be returned if you are unhappy with the goods for any reason. Please contact me in advance, and then send the items back to me (unused and undamaged) within 28 days and I’ll refund or replace them. Please note this applies to cushion orders only. Refunds will be made via the same method of payment used to purchase the goods once I receive the goods back from you.

Postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded except where an item is faulty or the delivered order is incorrect.

If you are not able to return the goods in a perfect condition then I may need to charge you for any reduction in value of the goods as a result.

Please return goods with a proof of postage certificate as you will be responsible for all returned goods until they arrive with me.  Please email in advance and I will provide you with the postal address needed.


While every effort has been made to show items accurately on this website, slight variations may occur, and with fabric I would always recommend you request a sample before making an order if colour precision is a priority. The calibration of your screen may effect the look of colours you are viewing on this website.

Colour and Dimensions


Throughout this website I list dimensions of the pattern repeats used. As explained on the fabric product pages, sometimes the exact repeat is quite large due to the way I try and retain a hand printed feel. One repeat tile includes a few instances of the scanned original lino print, to make it look less uniform. Repeat dimensions listed will accommodate these subtle variations, so please follow them for an exact pattern match, even though the general visual repeat may appear smaller. If an exact pattern match is not crucial, smaller repeat dimensions could be followed that would result in subtle variations when you match your seams. Please get in touch if more clarification on a specific pattern is required. 

Measurements quoted are approximate.

Repeat Measurements


All rights, including copyright, for this website are owned by or licensed to Susie Hetherington. Any use of this website, its images or content, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Susie Hetherington.

Copyright